Payments Help

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Paying your Smyrna online utility bill is quick and easy, but you still might encounter some problems or have questions.

If you are having difficulty logging into the system, please make sure you are using the Online User ID and Online Password that is printed on your paper utility statement. These printed in blue about three inches from the bottom of the page. Click here for a sample statement. Also, on the login page, just use those in the two fields. DO NOT use the New User link that is under the Login button. The user accounts are already created.

After you enter your User ID and Password, click the Login button and you should be prompted to create a personal password. You will need to first enter your printed password into the Current Password field and then your new personal password into the New Password and Confirm New Password fields. You can create a "hint" that can be displayed to help you remember your password, in case you forget.

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